FAQs

WHAT IS HALAL FOOD?

Halal is an Arabic word that translates to “permitted”. Halal food is that which adheres to Islamic law, as defined in the Quran.

IS YOUR FOOD ZABIHA HALAL?

Our Halal Certifications page provides Halal certificates for chicken and beef gyro, which covers the entire US and Canada. If you have further questions, please send us a message through the Contact Us Page.

HOW DOES YOUR REWARDS PROGRAM WORK?

Once you’re enrolled, eating at The Halal Guys earns you points (you’ll get them automatically if you order through your app or online account, or you can use your phone to scan your user code at the register). You’ll earn a specific number of points based on the items and once you’ve got 125 points, you’ll be rewarded with a FREE platter! For a full breakdown of our program, check out our Rewards page.

WHO CAN I TALK TO ABOUT ISSUES RELATED TO MY REWARDS ACCOUNT?

Please contact our support team by sending an email to [email protected].

HOW CAN I FRANCHISE?

Please visit our official franchise website to learn more.

WHERE ARE YOU LOCATED?

A complete list of open restaurants, along with their hours of operation, can be found on our location page.

DO YOU DELIVER?

We do! The Halal Guys are can be found on your favorite delivery platform (Uber Eats, DoorDash, Postmates, and GrubHub). Please note that delivery coverage does vary restaurant by restaurant.

WHO DO I CONTACT IF I’M HAVING ISSUES WITH MY ONLINE ORDER?

If you ordered through order.thehalalguys.com or our app, please send us a message through the Contact Us Page. If you placed your order through one of our delivery partners, please contact them directly.

WHERE CAN I FIND NUTYITIONAL INFORMATION

Our guide can be found on our Menu Page.

WHEN ARE YOU OPENING A LOCATION NEAR ME?

The Halal Guys are constantly on the lookout for new Markets to open in. Be sure to follow us on social media and download our mobile app for the latest news.